FAQ (Frequently Asked Questions)
1. How do I become a CNA?
You must successfully complete an approved training program and pass both portions of the examination within two (2) years of training at an approved testing center. Check the Exam Overview Section of this handbook for other options.
2. May I perform the duties of a Nurse Aide before I am certified?
For Nurse Aides, if you have been employed, you have 120 days (4 months) in which to become certified.
3. How do I arrange for Special accommodations?
Special requests must be submitted and approved prior to testing. Documentation from your physician or other qualifying professional must be included with the request. Please refer to the Accommodations section of the candidate handbook for details.
4. How do I decide which exam to take?
An Oral Examination in English may be substituted for the Written examination if you have difficulty reading English. It contains ten (10) reading comprehension questions in which you must identify job-related words.
5. Is there a time limit in which I must pass both exams?
For the Nurse Aide currently working in a healthcare setting, you have 4 months to become certified. For all other Nurse Aides applicants, you must pass both exams within 24 months of the completion of your training program.
6. Can I register for an exam or check my scores online?
Registration must be done online. Results are available online in your candidate account.
7. What form of payment do you accept, and may I take it to the test center?
All payments must be made online with a credit card, debit card or electronic voucher. NO form of payment will be accepted at the test center.
8. What is the next test date?
Login to your Credentia account to view test dates.
9. How long will it take me to find out if I passed or failed?
To access your score report, please log into your Credentia account at https://credentia.com/test-takers/dchha/ . Score reports are generally available within a few hours after a testing event is completed for the day. If it has been more than 24 hours and you are unable to view your score report in the portal, please contact customer service at 877-833-4542.
10. How do I verify my certification status?
If you are certified, your name will be on the DC Nurse Aide Registry.
11. How do I change my name and/ or address?
Mailing addresses can be changed online. Name changes require proof of the name change - i.e. marriage or divorce documents, etc.
12. My certification expired. How do I renew it or become certified again?
Nurse Aides must retrain and retest when the certification has expired more than 24 months. Nurse Aides who have expired certifications less than 24 months may reinstate the certification by providing proof of the performance of nursing services for pay and twenty-four (24) continuing education hours.
13. I’m moving to or from another state. May I perform nurse aide duties in that state?
If you are moving TO DC, and you have been certified in another state, you may obtain certification by contacting Credentia: www.credentia.com/ test-takers/dc
If you are moving FROM DC to another jurisdiction, you should contact the Board of Nursing or Department of Health for that state, to obtain state requirements.